Terms & Conditions

Version 1.0  |  Last Updated: 17 August 2026

Please read these Terms & Conditions ("Terms") carefully before registering an account or using any service offered on aztec-wins.org.uk (the "Website"). By creating an account or placing a wager you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree, you must not use the Website.

1. Introduction & Acceptance

1.1. Agreement

These Terms constitute a legally binding agreement between you ("Player", "you", "your") and the operator of Aztec Wins ("we", "us", "our"). They govern your access to and use of the Website, its games, promotional offers, payment facilities, and all related services (collectively, the "Services").

1.2. Supplementary Documents

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of a conflict, these Terms shall prevail unless otherwise expressly stated.

1.3. Amendments

We reserve the right to amend these Terms at any time. Material changes will be communicated to you by email or via a prominent notice on the Website at least seven (7) days before they take effect. Continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised Terms.

1.4. Governing Language

These Terms are provided in English. If they are translated into any other language for convenience, the English version shall prevail in all cases of inconsistency.

2. Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below:

• "Account" – the personal account created by a Player to access and use the Services.
• "Balance" – the total funds held in a Player's Account, including both real-money funds and any bonus funds subject to applicable wagering requirements.
• "Bonus" – any promotional credit, free spins, cashback, or other incentive awarded by us to a Player.
• "Bonus Funds" – funds credited to a Player's Account as part of a Bonus offer, distinct from real-money Deposits.
• "Deposit" – real money transferred by a Player into their Account via an approved payment method.
• "Game" – any casino game, slot, table game, live dealer game, or other gambling product available on the Website.
• "GGR" – Gross Gaming Revenue; the net amount retained by us after paying out winning wagers.
• "KYC" – Know Your Customer; identity verification procedures required under applicable anti-money laundering legislation.
• "Prohibited Territories" – any jurisdiction from which access to or use of the Services is restricted or prohibited by applicable law.
• "RNG" – Random Number Generator; certified software that ensures the randomness of game outcomes.
• "Self-Exclusion" – a formal request by a Player to be excluded from the Services for a defined or indefinite period.
• "Wagering Requirement" (also "Playthrough") – the number of times a Bonus amount must be wagered before it can be withdrawn.
• "Withdrawal" – funds transferred from a Player's Account to their verified payment method.

3. Eligibility & Registration

3.1. Age Requirement

You must be at least 18 years of age to register an Account and use the Services. By registering, you confirm that you are 18 or older. We operate a strict Challenge 25 policy and may request proof of age at any time. If we have reasonable grounds to believe that a Player is under 18, we will suspend their Account immediately and investigate the matter.

3.2. Eligible Players

The Services are available to individuals who:

• Are at least 18 years of age;
• Are resident in Great Britain or another territory where access to the Services is lawful;
• Are not accessing the Services from a Prohibited Territory;
• Are not employees, directors, agents, or contractors of Aztec Wins, or close relatives of such persons;
• Are not registered on GamStop or any other national self-exclusion register that applies to them.

3.3. One Account per Player

Each Player is permitted to hold one (1) Account only. Operating multiple Accounts — whether in your own name or using aliases, household members' details, or third-party information — is strictly prohibited. Where duplicate Accounts are detected, we reserve the right to close all associated Accounts and void any winnings derived from them.

3.4. Registration Process

To register, you must provide accurate, complete, and up-to-date information, including but not limited to:

• Full legal name;
• Date of birth;
• Residential address;
• Valid email address;
• Mobile telephone number.

You are responsible for keeping your registration details current. Failure to do so may result in Account suspension pending verification.

3.5. Know Your Customer (KYC)

We are required by law to verify the identity of all Players. You may be asked to provide one or more of the following documents at any stage:

• Proof of Identity: valid passport, national identity card, or driving licence;
• Proof of Address: utility bill, bank statement, or official government correspondence dated within the last three (3) months;
• Proof of Payment Method: copy of the debit card or screenshot of the e-wallet Account used for Deposits;
• Source of Funds / Source of Wealth: bank statements, payslips, or other documentation as required.

We may withhold Withdrawal processing until satisfactory KYC documentation has been received and verified. KYC verification is typically completed within 72 hours of receiving complete documentation.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. If you suspect unauthorised access to your Account, you must contact us immediately at [email protected]. We accept no liability for losses arising from your failure to keep your credentials secure.

4. Account Management

4.1. Account Currency

Accounts for players in Great Britain are held and operated in Pounds Sterling (GBP, £). All transactions, balances, and displayed amounts are in GBP unless otherwise stated. Currency conversion fees may apply where a Player deposits in a different currency.

4.2. Account Closure by the Player

You may request closure of your Account at any time by contacting our support team at [email protected]. Prior to closure, all pending Withdrawals will be processed in accordance with Section 5. We reserve the right to retain records of closed Accounts as required by applicable law.

4.3. Account Suspension or Closure by Us

We reserve the right to suspend, restrict, or permanently close any Account, at our sole discretion and without prior notice, in the event of:

• Breach of any provision of these Terms;
• Suspected fraud, money laundering, or other criminal activity;
• Provision of false or misleading registration information;
• Abuse of bonuses or promotional offers;
• Engagement in prohibited activities as set out in Section 7;
• Non-cooperation with KYC or Anti-Money Laundering requests.

Where an Account is closed due to a breach of these Terms, we reserve the right to void all Bonus Funds and to withhold any winnings generated through fraudulent or prohibited means.

4.4. Inactive Accounts

An Account is considered inactive if there has been no login activity for a period of twelve (12) consecutive months. We will notify you by email before applying any inactivity fee. An inactivity fee of £5 per month (or the remaining balance if lower) may be deducted from the Account Balance after the initial twelve-month period. No inactivity fee will result in a negative balance.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

We currently accept the following payment methods for Deposits and, where applicable, Withdrawals:

Available payment methods may vary and are subject to change without prior notice. We do not accept payments made by credit card in accordance with applicable UK regulations.

5.2. Deposit Limits & Processing

The minimum Deposit is £10. There is no maximum Deposit limit set by us, although your bank or payment provider may impose its own limits. All Deposits are credited to your Account instantly upon confirmation from your payment provider. Deposits are free of charge; however, your payment provider may apply their own fees.

5.3. Withdrawal Conditions

To submit a Withdrawal request, the following conditions must be met:

• Your Account must be fully verified (KYC complete);
• You must have made at least one (1) qualifying Deposit;
• Any applicable Wagering Requirements on Bonus Funds must have been fulfilled;
• The Withdrawal must be made using a payment method you have previously used to Deposit, unless otherwise approved by our team.

The minimum Withdrawal is £20. The maximum Withdrawal per transaction is £10,000, and per calendar month is £50,000, unless separately agreed in writing. We reserve the right to process large Withdrawals in instalments.

5.4. Withdrawal Processing Times

Withdrawal requests are reviewed within 24 hours on business days. Once approved, the time for funds to reach your account depends on the payment method as shown in the table above. Processing times may be extended where additional verification is required.

5.5. Anti-Money Laundering

All transactions are subject to monitoring for compliance with applicable anti-money laundering and counter-terrorism financing legislation. We may request supporting documentation in relation to any Deposit or Withdrawal at our discretion. We are obliged to report suspicious transactions to the relevant authorities. Any funds identified as proceeds of crime may be frozen and reported accordingly.

6. Bonuses & Promotions

6.1. General Bonus Terms

All bonuses, free spins, and promotional offers ("Promotions") are subject to these general terms as well as any specific terms and conditions published alongside each individual Promotion. In the event of a conflict between the specific Promotion terms and these general terms, the specific terms shall prevail.

6.2. Eligibility

Promotions are open to registered Players who have completed the registration process and, where applicable, made a qualifying Deposit. Unless explicitly stated, each Promotion is available to each Player once only. We reserve the right to withdraw any Promotion from any Player at any time if we have reasonable grounds to believe misuse has occurred.

6.3. Wagering Requirements

Unless otherwise specified in the applicable Promotion terms:

• Bonus Funds are subject to a Wagering Requirement of 35x the bonus amount before any Withdrawal can be made;
• Wagering Requirements must be met within 30 calendar days of the Bonus being credited; if not met within this period, the Bonus and any winnings derived from it will be forfeited;
• Only wagers placed with Bonus Funds count towards the Wagering Requirement, unless stated otherwise.

6.4. Game Contribution Rates

Not all Games contribute equally to Wagering Requirements. Standard contribution rates are as follows:

• Slots (excluding progressive jackpots): 100%
• Live Casino games: 10%
• Table Games (Blackjack, Roulette, Baccarat, etc.): 10%
• Video Poker: 10%
• Progressive Jackpot Slots: 0%
• Scratch Cards & Instant Win Games: 50%

Specific Promotion terms may alter the above contribution rates. We reserve the right to update contribution rates at any time with reasonable notice.

6.5. Maximum Bet Rule

While Bonus Funds are active in your Account, the maximum permitted bet per spin or per game round is £5, unless the Promotion terms specify otherwise. Any wager exceeding this limit while a Bonus is active may result in the forfeiture of the Bonus and associated winnings.

6.6. Bonus Abuse

We actively monitor for and investigate any suspected Bonus abuse. This includes, but is not limited to: using multiple Accounts to claim a Promotion more than once, exploiting technical errors, participating in low-risk bet strategies designed to systematically clear Wagering Requirements, and collusion with other Players. Where Bonus abuse is confirmed, we reserve the right to void all Bonus Funds and associated winnings and to close the Account.

6.7. Maximum Withdrawal from Bonus Funds

Unless otherwise specified in the applicable Promotion terms, winnings derived from Bonus Funds are subject to a maximum Withdrawal cap of £500 (or 5x the bonus amount, whichever is higher), after the Wagering Requirement has been met.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All Games available on the Website use a certified Random Number Generator (RNG) to ensure that all game outcomes are completely random, unpredictable, and not influenced by any previous outcome. Our RNG systems are independently tested and certified by accredited testing laboratories. Return-to-Player (RTP) percentages for each Game are available within the individual Game's information panel.

7.2. Game Rules

Each Game is governed by its own set of rules, which are accessible within the Game interface. Players are responsible for familiarising themselves with the rules of any Game before placing a wager. In the event of a conflict between Game-specific rules and these Terms, these Terms shall prevail except where Game rules are more specifically applicable.

7.3. Technical Malfunctions

In the event of a technical malfunction, software error, or communications failure:

• Bets placed during the period of malfunction may be declared void;
• We accept no liability for any loss caused by a technical error beyond our reasonable control;
• Game results generated during a confirmed malfunction will not be honoured;
• We reserve the right to reverse any transaction that has been affected by a technical error, regardless of whether funds have been credited to your Account.

"Malfunction voids all pays and plays" is a principle we uphold in line with industry standards.

7.4. Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account suspension, voiding of winnings, and potential legal action:

• Use of automated software, bots, scripts, or any other artificial intelligence tool to interact with the Games or Website;
• Collusion with other Players to gain an unfair advantage;
• Exploiting bugs, glitches, or errors in the software;
• Reverse engineering or attempting to access the source code of any Game or Website feature;
• Engaging in any form of cheating, manipulation, or fraudulent activity;
• Any action intended to disrupt the integrity or operation of the Games or the Website.

7.5. Disconnection Policy

In the event of a disconnection during gameplay, the Game will resume from where it left off when you reconnect, where technically possible. If the Game cannot resume, the wager will be settled according to the Game's outcome at the point of disconnection or, where this is indeterminate, the stake will be returned. We recommend maintaining a stable internet connection at all times.

8. Tournaments & Lotteries

8.1. Tournament Participation

From time to time, we may organise in-house tournaments, leaderboard competitions, or prize draws ("Events"). Participation in any Event is subject to these Terms and any additional rules published for that specific Event.

8.2. Tournament Rules

Each Event will specify:

• The eligible Games and qualifying wager amounts;
• The duration of the Event;
• The prize structure and how prizes are distributed;
• The tiebreaker rules where applicable.

Prizes awarded through Events may be in the form of cash, Bonus Funds, free spins, or other rewards. We reserve the right to modify, cancel, or suspend any Event at our discretion without liability.

8.3. Prize Distribution

Event prizes will be credited to the winning Players' Accounts within 72 hours of the Event conclusion. Cash prizes are free of Wagering Requirements unless the Event terms specify otherwise. Free spin and Bonus prizes are subject to standard Wagering Requirements as set out in Section 6.3.

8.4. Disqualification

We reserve the right to disqualify any Player from an Event if we have reason to believe that the Player has violated the Event rules, these Terms, or has engaged in any form of collusion or unfair play. Disqualified Players forfeit any prizes they would otherwise have been entitled to.

9. Intellectual Property

9.1. Ownership

All content on the Website, including but not limited to software, text, graphics, logos, icons, images, audio and video clips, databases, and the selection and arrangement thereof ("Content"), is owned by or licensed to us and is protected by applicable intellectual property laws, including copyright, trademark, and database rights.

9.2. Licence to Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content solely for the purpose of using the Services in accordance with these Terms. This licence does not include the right to:

• Reproduce, duplicate, copy, sell, or exploit any Content for commercial purposes;
• Modify, create derivative works from, or reverse engineer any part of the Website;
• Frame or mirror any Content without our express written permission;
• Use any data mining, robots, or similar data-gathering tools.

9.3. Trademarks

The name "Aztec Wins", its logo, and associated brand identifiers are trademarks of the Website operator. Nothing in these Terms shall be construed as granting any right or licence to use any trademark without prior written consent.

9.4. Third-Party Content

Certain Games and Content are provided by third-party software developers and are subject to those developers' intellectual property rights. Use of such Content is subject to the terms of the relevant third-party licences.

10. Limitation of Liability

10.1. General Disclaimer

The Services are provided on an "as is" and "as available" basis without warranty of any kind, whether express or implied. We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses or harmful components. We shall not be liable for any loss or damage arising from your use of, or inability to use, the Services, except to the extent that such loss is caused by our negligence or wilful misconduct.

10.2. Exclusions

To the maximum extent permitted by applicable law, we exclude all liability for:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Indirect, consequential, or incidental losses;
• Losses arising from third-party actions or inactions;
• Losses resulting from events beyond our reasonable control (force majeure).

10.3. Cap on Liability

Where liability cannot be excluded by law, our total aggregate liability to you for any single claim or series of related claims shall not exceed the amount you have Deposited in the twelve (12) months immediately preceding the event giving rise to the claim.

10.4. Consumer Rights

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under applicable law, including your statutory rights as a UK consumer.

11. Dispute Resolution

11.1. Internal Complaints Procedure

If you have a complaint regarding the Services, you should first contact our customer support team at [email protected] with a full description of your complaint. We aim to acknowledge all complaints within 24 hours and to provide a full response within 10 business days.

11.2. Escalation

If you are not satisfied with our response, you may escalate your complaint in writing to our Compliance team at [email protected]. We will issue a final response within 8 weeks of receiving your original complaint.

11.3. Alternative Dispute Resolution

If you remain dissatisfied after exhausting our internal complaints process, you may refer your complaint to an independent Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider will be communicated in our final response letter. You are not obliged to use ADR and may at any time refer your dispute to a court of competent jurisdiction.

11.4. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute not resolved through ADR shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case you may bring proceedings in the courts of your country of residence.

12. Health & Safety

12.1. Gambling-Related Harm

We recognise that gambling can pose risks to health and wellbeing. We are committed to providing a safe gambling environment and to supporting Players who may be experiencing difficulties. If you believe that your gambling behaviour is becoming problematic, please contact our support team or refer to the resources listed on our Responsible Gaming page.

12.2. Screen Time & Wellbeing

We encourage all Players to take regular breaks, manage their screen time effectively, and to consider the potential impact of extended gambling sessions on their mental and physical health. The Services are intended for entertainment purposes only and should not be viewed as a source of income.

13. Responsible Gaming

13.1. Our Commitment

Aztec Wins is committed to promoting responsible gambling. We provide a range of Player protection tools to help you manage your gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. Full details of all available tools are set out in our Responsible Gaming Policy.

13.2. Self-Exclusion

Players who wish to exclude themselves from the Services may do so by contacting us at [email protected]. Self-exclusion options range from 6 months to 5 years, with a permanent self-exclusion option also available. Self-excluded Players must not attempt to circumvent their exclusion by registering a new Account.

13.3. UK National Self-Exclusion Scheme

We support the GamStop national self-exclusion scheme. Players registered with GamStop are not permitted to hold an active Account with us. If you wish to register with GamStop, please visit www.gamstop.co.uk.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and us in relation to the subject matter hereof and supersede all prior communications, negotiations, and agreements.

14.2. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

14.3. Waiver

Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

14.4. Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without your consent, provided that such assignment does not materially prejudice your rights.

14.5. Third-Party Rights

Except where expressly stated, these Terms do not create any rights enforceable by third parties under the Contracts (Rights of Third Parties) Act 1999.

14.6. Contact Information

For any questions relating to these Terms, please contact us:

• Email (Support): [email protected]
• Email (Compliance): [email protected]
• Website: aztec-wins.org.uk